Main Telephone Number - Front Desk 732-229-4300
Communication Hotline 732-403-8238 (24/7)
Virtual Communication Officer 732-229-4300 Ext. 202
Grievance Officer 732-229-4300 Ext. 200
For more information, the CDC has a comprehensive Coronavirus Disease 2019 - COVID-19 page at
The CDC has information on how you can support your loved one while they are in a long term care center.
Guidelines, Visitation & Enhanced Measures
General Visitor Guidelines:
As communities start to loosen COVID-19 restrictions, we wanted to share an update on visitation
guidelines. Genesis-affiliated centers are currently offering indoor visitation for all residents (regardless
of vaccination status), with the exception of the three scenarios listed below. CMS, the federal agency
that regulates nursing centers, has updated its visitation guidance due to high resident vaccination rates
and a drop in COVID-19 cases around the country. The following are the three scenarios where indoor
visits would not permit per CMS:
If the center’s county positivity rate is greater than 10% AND less than 70% of residents in the facility are
fully vaccinated, then unvaccinated residents may not receive visits;
Residents with confirmed COVID-19, whether vaccinated or unvaccinated, usually may not receive visits
until they meet criteria for discontinuation of transmission-based precautions; and
Residents in quarantine (observation), whether vaccinated or unvaccinated, usually may not receive
visits until they have met criteria for release from quarantine.
Because the facilities visitation status can vary based on a few factors, we ask that you call the facilities
Hotline to determine if the center is open to Limited Indoor Visitation or General Indoor Visitation as a
starting point. Limited Indoor Visitation means that one of the three scenarios listed above are a
concern and visitation is limited to certain wings or compassionate care visits only. Please contact us
directly to determine current visitation protocols and to schedule an appointment, if available. With
General Indoor Visitation, centers are at different stages of opening up to visitation. In some centers,
regular visiting hours have resumed, while other centers are still requiring an appointment based on
community prevalence. Please contact us directly to determine current visitation policies before
traveling to the center.
We would like to thank all families and friends for their continued support of our patients and residents,
and for your patience and support during this pandemic.